SMS & Text Messaging Privacy Policy.

Effective Date: August 6, 2026

Plymouth Veterinary Clinic, LLC ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our SMS/text messaging services.

Information We Collect

When you opt in to our text messaging program, we collect:

• Your mobile phone number
• The date, time, and content of your messages/consent records

How We Use Your Information

We use the information we collect to:

• Deliver the text messages you have explicitly opted in to receive
• Provide customer support, updates, and account notifications
• Manage opt-out and help requests via keywords like STOP and HELP

Sharing and Disclosure of Mobile Information

Crucial Carrier Rule: No mobile information or text messaging originator opt-in data and consent will be shared, sold, rented, or transferred to any third parties or affiliates for marketing or promotional purposes under any circumstances.

The above confidentiality rule excludes text message aggregators, platform providers, and routing partners explicitly necessary to operate or deliver the text message services you requested.

Your Opt-Out Rights

You can cancel or revoke your consent to receive text messages at any time. Simply reply with STOP to any text message you receive from us. After sending STOP, you will receive a confirmation text and will no longer get text messages from us unless you choose to opt back in.

Data Security

We use appropriate physical, electronic, and administrative security measures to protect your personal information and phone records from unauthorized access, loss, or alteration.

Contact Us

If you have any questions or concerns regarding our privacy practices or SMS program, please reach out to us at:

• Email: frontoffice@plymouthvetclinicin.com
• Phone: 574.936.2232
• Address: 1201 E Jefferson Street, Plymouth, IN 46563